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Terms & Conditions


We have no minimum order requirements on most products, however, orders less than $50.00 will have a $7.50 handling charge.

All orders will be pre-paid prior to shipment. Payment methods include: company check, credit card, debit card, money order, ACH or wire transfer.

We do not extend credit.

Prices quoted are net prices shown in US dollars and are subject to change without notice. NMI reserves the right to cancel an order for any reason including typographical errors in pricing or description.

Orders are processed in one to three business days. NMI Inc. will always use its best efforts to obtain delivery within quoted lead times. However, NMI Inc. cannot be responsible for any damage caused by late delivery.


If an order is cancelled before processing begins, there is no cancellation fee. If it is cancelled after processing has begun, there will be $15.00 "Order Cancellation Service Fee". If it's cancelled after it has shipped, it will be treated as a return. See our "RETURNS/CREDIT/RESTOCK FEE" section for more details. Freight charges are non-refundable. Orders for "special order items" or "custom work" (i.e. the pre-cutting of universal file bars) cannot be cancelled.


NMI Inc. reserves the right to make changes in design and construction and discontinue products without prior notice. All dimensions shown are considered to be within standard commercial tolerances.

NORTHLAND METAL INDUSTRIES INC. warranties its products to be free from defects in material and workmanship for a period of (2) two years from date of shipment unless otherwis specidied. This does not include damage to due misuse, abuse, normal wear and tear (such as dents, nicks, scratches), fire, water, alterations or modifications. Our obligation to this warranty is limited to the repair or replacement of the defective parts or, at our sole option, to the refund of the purchase price. This warranty is in lieu of all other warranties, expressed or implied, including any implied warranties of merchantability or fitness for a particular purpose. In no event shall we be liable for any incidental, special, or consequential damages of any nature.The remedies provided above shall constitute complete fulfillment of all the liabilities of NORTHLAND METAL INDUSTRIES INC. whether the claims of the purchaser are based on contract, in tort or otherwise.

The parts shown here are those of NORTHLAND METAL INDUSTRIES INC., an independent aftermarket manufacturer and supplier of original equipment manufacturers (O.E.M.’s) compatible office furniture parts & supplies. Any mention of name brands is for reference only and does not imply any O.E.M. approval or authorization.


NMI Inc will not be held liable for any situation beyond our control including, but not limited to, problems from our ground shipping vendors and/or the LTL freight companies. If there should ever be a problem, we will work diligently to correct it for you. However, monies paid, time lost, etc., will not be refunded, paid for, etc. unless it resulted directly from us.


Northland Office Products
Forever Chairmat
Lifetime Warranty
Northland Office Products provides a lifetime warranty on the premium "Forever" model chairmat and
guarantees the chairmat to be free from defects in material and workmanship at the time of sale to the
original purchaser, and will not crack, chip, break, shatter or indent under normal usage. Warranty applies
only to the original purchaser. Should the chairmat prove to be defective in material and/or workmanship
under normal usage, Northland Office Products will, at its option, replace the product at no charge (except
as otherwise stated herein) provided that the product has not been subjected to abuse, misuse,
misapplication, neglect, accident, disaster, alteration or modification.
This WARRANTY IS VOID under certain conditions, including but not limited to: use of metal casters;
placement of furniture or other stationary objects on the chairmat; use of chairmat in an application not
recommended by Northland Office Products; cutting or altering of the chairmat in any way; use of the
chairmat outdoors or exposed to direct sunlight; use in areas where it will be subjected to temperatures
outside a 55 degree to 100 degree fahrenheit range (13 degree to 37 degrees celsius); or used in areas
where moisture may be present beneath the carpet or other flooring materials. Damage to the chairmat as
a result of abuse, misuse, misapplication, neglect, accident, disaster, alteration or modification will VOID
Normal wear and tear, including but not specifically limited to, marring, scuffing and wear to the textured
top surface is NOT covered under the warranty. NOTE: large deposits of dirt are very abrasive and will
cause ACCELERATED PREMATURE WEAR to the mats textured top surface. Use a damp cloth soaked
in mild soap & water to clean the chairmat when necessary.
To request a warranty replacement, please contact Northland Office Products customer service line at
866-961-5413 (toll free). Please have your dated sales receipt handy. Northland Office Products reserves
the right to request damaged chairmats be returned to the factory for inspection before sending
replacement product. A shipping and handling fee of $30.00 may apply for each warranty replacement
mat, Northland Office Products may retract the warranty at its sole discretion, and instead apply a cash
remedy in the value of the original transaction.
NOTE: The above warranty is the only warranty provided by Northland Office Products.