RETURNS/CREDIT & RESTOCK FEE:
No merchandise will be accepted by Northland Online for return, exchange or credit without our expressed consent and return authorization code prior to the return of goods. Returns must be made within 30 days of receipt of goods. Standard restocking fee for all returned product is $15.00 or 20% of the purchase price (whichever is higher), and subject to factory inspection to determine goods are in original condition. There is no refund on special handling charges, or original shipping and insurance charges. There is no refund or returns on custom manufactured products. All freight charges on returned merchandise must be prepaid.
Northland Online 150 Parker Court, Chardon, OH 44024
Hours are 8:00 am to 4:30 pm., Monday-Friday, Eastern Standard Time. You can also order or contact us on the web at www.northlandmetal.com